Questions,binned.
Grouped in four bins. If yours is not here, the Help centre walks through the product and the contact page reaches a person.
The product
4 questions
F1.1What does Erynd do?
Erynd is stock and storeroom software for small businesses. You map your shelves into sites, zones and bins, count what is in them, set restock thresholds, and work from a restock list. Receiving, movements between bins and sites, and team roles are part of the same workspace.
F1.2Do I need special hardware?
No. Erynd runs in a web browser. Location labels are printed on ordinary label sheets from your own printer.
F1.3Can I use Erynd across more than one location?
Yes. Each shop, storeroom or vehicle can be its own site, with its own layout and thresholds. Transfers between sites are recorded at both ends.
F1.4Does Erynd place orders with my suppliers?
No. Erynd builds the restock list and lets you mark lines as ordered and received. The ordering itself stays with whoever handles it in your business, using the printed or exported list.
Plans & subscription
4 questions
F2.1Why is there no plans page?
Storerooms differ a lot in size and shape, so Erynd plans are arranged on request. Tell us the number of sites, a rough number of bins and how many people will use Erynd, and we send a written proposal. Once you accept it, your order sets out the subscription terms that apply to you.
F2.2How long is the commitment?
The subscription term is stated in your order. Unless your order says otherwise, the subscription renews for the same term and can be cancelled before renewal, as described in our Cancellation Policy.
F2.3Can I try Erynd before subscribing?
Ask us for a walkthrough. We will show you Erynd on demo data shaped like your storeroom, and answer questions about your set-up.
F2.4How do I cancel?
Write to contact@eryndllc.com from the account owner’s address. Cancellation takes effect at the end of the current subscription term, and you can ask for a copy of your data before the workspace is closed.
Data & security
3 questions
F3.1Who owns the data in my workspace?
Your business does. Erynd LLC processes it to provide the service, under our Data Processing Agreement.
F3.2Where is my data stored?
With a professional hosting provider under contract with Erynd LLC. Details of our sub-processors are available on request.
F3.3How is access protected?
Each person signs in with their own account and password, connections are encrypted over HTTPS, and roles decide what each person can see and change.
Support
2 questions
F4.1How do I get help?
Start with the Help centre, which walks through every part of Erynd. For anything else, write to contact@eryndllc.com or call +1 983 221 3630. A person from our team replies.
F4.2Can you help us set up our layout?
Yes. Setting up your sites, zones and bins is part of getting started. Send us a sketch, a spreadsheet or a few photos of your shelves and we will work through it with you.